At Claret Traders, we strive to provide high-quality products and services to our customers. If you are not satisfied with your purchase, we have established this Refund Policy to help guide you through the process of requesting a refund.

Please read the following policy carefully to understand your rights and responsibilities regarding refunds.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The product must be returned in its original, unused, and resalable condition.
  • The product must be returned within 7 days from the date of delivery.
  • The product must not be damaged or altered in any way after purchase.
  • If the product has been opened or used (where applicable), it may not be eligible for a refund.
  • Shipping fees are non-refundable unless the return is due to a mistake made by Claret Traders (e.g., wrong product delivered).

2. Non-Refundable Items

Certain products and services may not be eligible for a refund. These include, but are not limited to:

  • Customized or personalized items
  • Digital products (software, e-books, downloads)
  • Perishable goods (if applicable)
  • Sale or clearance items

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at info@marixdsd.info or call 7248563982 within 7 days of receiving your product.
  2. Provide your order number, product details, and the reason for the refund request.
  3. If applicable, we will provide you with instructions for returning the item.
  4. Ensure that the item is returned in its original packaging with all accessories and tags (if any).

4. Refund Process

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued using the original payment method.

  • Refunds will be processed within 7-10 business days from the receipt of the returned product.
  • If you paid via credit/debit card, the refund will be credited back to your card.
  • If you paid via bank transfer or cash on delivery, the refund will be processed through the same method (unless otherwise agreed).

5. Damaged or Defective Products

If the product you received is defective or damaged, please contact us immediately at info@marixdsd.info with your order number, photos of the damaged product, and a description of the issue. We will evaluate the issue and offer a resolution, including either a refund or replacement.

6. Shipping and Handling Fees

  • Shipping charges are non-refundable, except in cases where the return is a result of an error on our part (e.g., wrong product sent, product damaged during shipping).
  • You are responsible for the return shipping costs, unless the product is defective or damaged.

7. Exchanges

We do not offer exchanges directly. If you would like a different item, you may return the original product for a refund and place a new order for the desired product.

8. Contact Information

If you have any questions regarding the refund process, please contact our customer support team:

  • Email: info@marixdsd.info
  • Phone: 7248563982
  • Address: Bloc 62 A, Shop 21 A, Anubhav Market, Losal, Losal Main Road, Sikar, Rajasthan, PIN 332301, India

Claret Traders reserves the right to amend this Refund Policy at any time. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.

By completing a purchase with us, you acknowledge and agree to the terms and conditions of this Refund Policy.